Frequent Ask Questions [FAQ's]

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Horse Racing Faq's
  1. What is eHorse.com?
  2. Why play horses through eHorse.com?
  3. Do you offer harness racing as well as thoroughbred racing?
  4. How do I open an account with eHorse.com?
  5. Are there any age restrictions on the eHorse.com system?
  6. In which states can I subscribe to the eHorse.com service?
  7. What information is eHorse.com required by law to give the IRS concerning account activity?
  8. How much does the service cost?
  9. Is there a minimum amount required to open an account?
  10. How long does it take to set up an account?
  11. Does eHorse.com have a wager limit?
  12. What types of wagers are accepted?
  13. Are current odds available, and how current are they?
  14. Which pool does my money go into?
  15. Can I access probable payouts?
  16. If I have an eHorse.com account can I still wager via telephone?
  17. When do wagers need to be placed?
  18. What racing information is available?
  19. How long after the race does it take for winnings to post to my account?
  20. How/When do I know if my wager is accepted?
  21. Is it possible to cancel wagers?
  22. What happens to my wager when a horse has been scratched that is part of my wager?
  23. Will I be able to see my wagering record?
  24. Will I be able to see my balance online?
  25. What information is recorded in the wager log?
  26. How do I dispute a miscalculation?
  27. How are funds withdrawn from my wagering account?
  28. Can I have my winnings transferred to my bank account?
  29. Are transactions confidential?
  30. Does eHorse.com have credit card deposit limits?
  31. Which credit cards do you accept for deposits?
  32. I know my card and credit limit are good, why am I being declined?
  33. Are my credit card deposit treated as cash advances, or purchases?
  34. What happens if I forget my password?
  35. What does my password do?
  36. Is technical help available?
  37. Do you support cable modems, ISDN, ADSL and T-1?
  38. Are there any specific browsers or software required?
  39. Do you support WebTV?
  40. Do you support America Online?
  41. What type of security does eHorse.com use?
  42. Why don't I see the closed padlock in my browser indicating the site is secure?
  43. Is my personal account information secure?
  44. What protection do I have from others using my account?
  45. May I access my account from someplace other than my own computer? (I.e., work.)
  46. May my friends use my account?
  47. I'm having trouble seeing the streaming video, can you help?
  48. Known Internet Browser "Bugs"
This FAQ page covers the most commonly asked questions about the eHorse.com service. If you have a question not covered on this page and wish to contact us for more information, you may reach us at cs@betehorse.com or 1-800-416-2838
  1. What is eHorse.com?

     eHorse.com is a non pari-mutuel horse-wagering service dedicated to delivering the thrill and excitement of the racetrack through the convenience of the Web. From the latest odds and payouts to live video and entry information, eHorse.com provides its members with all of the information they need to make a smart bet online. Members can place secure bets on over 75 tracks and see the results of the wager immediately after the race has been declared "official". No waiting, telephone calls or hassles. In addition, eHorse.com provides its members with full online accounting to verify account balances and winnings.

  2. Why play horses through eHorse.com?

    3. eHorse     offers a lucrative CASH REBATE program every week that puts cash in the player's pocket with every bet placed…WIN or Lose!

    Most sportsbooks cap their payoffs at much lower odds.
    Example:
    Wager Type
    eHorse Odds
    Typical SportsBook
    0
    High End
    Low End
    Win
    Full Track Odds
    Full Track Odds
    Full Track Odds
    Full Track Odds
    275-1
    500-1*
    275-1
    20-1
    15-1
    Place
    10-1
    6-1
    Show
    6-1
    3-1
    Quinella
    100-1
    50-1
    Exacta
    200-1
    50-1
    Trifecta
    300-1
    100-1
    Daily Double
    100-1
    50-1

    *eHorse caps trifecta payouts at 500-1 on wagers for $10 or less.
    Trifectas greater than $10 are capped at 275-1.

  3. Do you offer harness racing as well as thoroughbred racing?

    You bet we do! Check our Schedule for available tracks.

  4. How do I open an account with eHorse.com?

    Log on to our website at www.eHorse.com Click "Sign Up" and provide the information required to create the account. Once the account has been created, you will need to add funds to the account. This can be done by using a credit card or any of our other numerous banking options.

  5. Are there any age restrictions on the eHorse.com system?

    Yes, you must be 18 years of age or older to be a member of eHorse.com

  6. In which states can I subscribe to the eHorse.com service?

    eHorse.com accepts accounts from ALL over the globe not to mention residents of ALL 50 of the United States and Canada including the following states: Alaska, Arizona, California, Colorado, Georgia, Hawaii, Illinois, Michigan, Mississippi, Missouri, Nevada, New Jersey, New York, North Carolina, South Carolina or Utah, and Puerto Rico or the Virgin Islands. Horse players from these states are not allowed to sign up with US Based betting facilities. There are no restrictions on which tracks you can wager on. You are allowed to wager on any track we carry from anywhere.

  7. What information is eHorse.com required by law to give the IRS concerning account activity?

    eHorse does not report any activity what so ever to any government agencies. All account information is kept under the strictest of privacy policies.

  8. How much does the service cost?

    Absolutely nothing, with eHorse.com there are no per wager fees, membership fees or sign up costs.
  9. Is there a minimum amount required to open an account?

    No, individuals may deposit any amount. Your bank may subject you to minimum credit card purchase amounts, and eHorse.com is not responsible for the policies of individual credit card companies.

  10. How long does it take to set up an account?

    Once you fill out the “Sign Up” form and your deposit has been verified, you are ready to wager. The entire process usually takes less than 10 minutes.

  11. Does eHorse.com have a wager limit?

    Yes, the limits are determined by the size of track and can be found here in the wager limit chart. We want to accept the highest wagers possible. Tracks with smaller pools are subject to pool manipulation. We can’t offer large wagers at those tracks where the possibility exists. Rather than penalize all tracks we raise the limits at the larger tracks.

  12. What types of wagers are accepted?

    We accept Win, Place, Show, Exactas, Trifectas, Quinellas and Daily Doubles.

  13. Are current odds available, and how current are they?

    Yes, Live odds are updated every thirty (30) seconds.

  14. Which pool does my money go into?

    Your wagers will not be placed in a pool. eHorse.com is non pari-mutuel racebook, this allows you to wager without affecting the horses odds.

  15. Can I access probable payouts?

    You can access probable payouts via our live odds for win, exactas, quinella, and daily doubles.

  16. If I have an eHorse.com account can I still wager via telephone?

    Absolutely, you may use the same account for both telephone and online wagering. To wager by telephone, call 1-800-416-0191.

  17. When do wagers need to be placed?

    Wagers can be placed up to post time. To avoid being shut out due to delays over the Internet, we recommend that wagers be placed as early as possible.

  18. What racing information is available?

    Members can view basic track program information, late changes, real-time odds, and exotic probable payouts. Past performances are available from drf.com or equibase.com for a small fee.

  19. How long after the race does it take for winnings to post to my account?

    Your account is updated immediately after the official race results are posted at the track.

  20. How/When do I know if my wager is accepted?

    An on-screen wager confirmation, accompanied by a ticket number, is provided within seconds of submitting a wager. If you do not receive a confirmation, do not re-submit your wager before checking the "Today's Wagers" screen, or contacting customer service. If you resubmit the wager or refresh your screen, you may duplicate your wager.

  21. Is it possible to cancel wagers?

    Yes, you may have wagers refunded by contacting our customer service department, provided the race has not started. You can not cancel wagers online.

  22. What happens to my wager when a horse has been scratched that is part of my wager?

    eHorse.com will provide refunds or assign other horses in accordance with the track's policies for handling scratches.

  23. Will I be able to see my wagering record?

    You will be able to see the history of the current day's wagers by selecting "Today's Wagers" from either the "Wager History" or the wagering screen. You can review your deposits and withdrawals from the "Transaction Report" screen.

  24. Will I be able to see my balance online?

    Your current account balance is available online from the wagering screen.
  25. What information is recorded in the wager log?

    Your "Wager History" screen will show all of your wagers for the current day, along with Date, time, amount and type of bet, whether the bet was a winner or loser, and the amount of the win or loss.
  26. How do I dispute a miscalculation?

    Just simply email or call Customer Service at cs@betehorse.com or at 1-800-416-2838 and speak to a Customer Service Representative.

  27. How are funds withdrawn from my wagering account?

    There are various ways in which you may withdraw your funds from eHorse.com

  28. Can I have my winnings transferred to my bank account?

    Yes, just fax or email your bank wiring instructions and a bank to bank wire can be issued upon your request. Click here to see a list of banking options.

  29. Are transactions confidential?

    All wagers and transactions are completely confidential.

  30. Does eHorse.com have credit card deposit limits?

    Yes. Our credit card processing company has imposed a limit of $500 when opening your account. After we receive your Credit Card Authorization Form, subsequent deposits to your account will be limited to $1,500 per week and $3,000 per month. Debit cards do not have limits.

  31. Which credit cards do you accept for deposits?

    Currently, we accept VISA and MasterCard.

  32. I know my card and credit limit are good, why am I being declined?

    The most common reason for a credit card decline is many credit card issuing banks do not allow gaming transactions. If you receive consistent declines on a card you know is good, this may be the reason. Contact your bank and ask them if they have a gaming block, and if they do, ask if they will remove it at your request.

  33. Are my credit card deposit treated as cash advances, or purchases?

    Our online credit card processing company treats all deposits as purchases, not cash advances. Your credit card issuing bank may treat your deposit differently, and eHorse.com cannot control the policies of credit card issuing banks.
  34. What happens if I forget my password?

    Your password is required for you to access your account. Should you forget your password, you must contact customer service at 1-800-416-2838 as soon as possible for a replacement.

  35. What does my password do?

    Your password is your personal security system, guarding your eHorse.com account information. You should be careful with it, and strictly limit access to it.
  36. Is technical help available?

    Please continue reading Frequently Asked Questions to see if your question is answered. If not, please call a Customer Service Representative at 1-800-416-2838. Known compatibility issues will be discussed in this section.
  37. Do you support cable modems, ISDN, ADSL and T-1?

    Yes. Connection speed is dependent on your access provider, but high-speed internet connections are not required to access the eHorse.com service.

  38. Are there any specific browsers or software required?

    No. Your internet browser must support Secure Socket Layer encryption and Java Script to access the wagering and account maintenance portions of the eHorse.com website. Most current available browsers are acceptable, including Internet Explorer and Netscape.
  39. Do you support WebTV?

    Currently, Web TV users are unable to access the wagering and account management portions of eHorse.com
  40. Do you support America Online?

    Users of AOL version 4.0 and higher should experience no difficulty using eHorse.com. We recommend all AOL users not use the built-in AOL web browser, but rather use Netscape or Internet Explorer for better performance. Click here to see AOL Troubleshooting page.

  41. What type of security does eHorse.com use?

    All data is encrypted. Connection is secure by SSL Version 3. Connection is a dedicated, closed loop. eHorse.com does not store any credit card information on its servers. Our encryption keys are provided by VeriSign. You may view our VeriSign security information by clicking on the VeriSign logo on the home page.

  42. Why don't I see the closed padlock in my browser indicating the site is secure?

    Encryption keys are used to secure your transactions at eHorse.com. This site uses frames to display both secure and non secure pages (such as this FAQ page) in a manner to maximize the online experience. When both secure and non-secure items are presented online in frames, the closed padlock will not appear in your browser. This is a normal occurrence.
  43. Is my personal account information secure?

    All personal account information is strictly confidential and stored in secure servers. No information will be submitted to any other entity. This includes wagering information.

  44. What protection do I have from others using my account?

    Your password (personal identification number) and user ID protect your account.

  45. May I access my account from someplace other than my own computer? (I.e., work.)

    Yes, you may access your eHorse.com account anywhere you have an Internet access, using your user ID and password.

  46. May my friends use my account?

    Your password and user ID protect your EHorse.com account. You must not permit anyone else to access the service through your account. You are responsible for maintaining the confidentiality of your password and user ID. eHorse.com assumes all wagers made through a user's ID and password are authorized by the account holder.
  47. 47. I'm having trouble seeing the streaming video, can you help?

    eHorse.com's Live Streaming Video uses the latest in Windows Media Player technology to bring high quality video at low bandwidth.
    If you need the latest version of Windows Media Player, it's available for FREE from the Microsoft Website. The current version is 7.1 for most people, or Media Player for Windows XP for users of that operating system. There is also a new version for Mac OS X users now available.
    If you are still having trouble after downloading Windows Media Player, please make sure that the MPEG4 codec was installed, which can also be found here.
    Users with 56k modem connections may receive audio only, depending upon actual connection speed for channels one through four.

  48. Known Internet Browser "Bugs"

    • Internet Explorer 6.0 users
      Customers using Internet Explorer 6.0 will need to change the default "cookie" settings to in IE 6.0 to be able to use the eHorse.com wagering interface. The default settings will block third party cookies, which eHorse.com uses to connect to the wagering server.
      There are two options for changing the settings. The easiest is to use the "accept" setting for third party cookies. On the "Tools" menu, select "Internet Options", and then click on the "Privacy" tab. Click on the "Advanced" button and then make the selection of "Accept" for third party cookies.
      A better way is to just allow all cookies from "betehorse.com". This is done by clicking on the "Edit" button on the "Privacy" tab. Type "betehorse.com" (without the quotes) into the "Address Of Web Site" field, and then click on "Allow".
      More information on this subject can be found at Microsoft's website.

    • Microsoft Internet Explorer 5.0 and AOL 5.0 users
      All Windows users of Microsoft Internet Explorer 5.0 or AOL 5.0 will need to upgrade their browser to Internet Explorer 5.5, or download a Service Pack.
      The upgrade is free, or if you wish to keep Internet Explorer 5.0, you can download Service Pack 2 for Internet Explorer 5.01 from the same site, which will also work.
      You can download either update at the Microsoft Website.

    • Macintosh Users and Internet Explorer
      Mac users will need to download and use Netscape to access the eHorse.com at this time. Microsoft fixed a browser bug in IE 5.0 for Windows which allowed IE 5.0 to work for eHorse.com, but did not fix the Mac Version. We expect the problem to be corrected with the next version of IE for Macintosh, and will test when it is released
    49.
Physical Address
eCash Subsidiary Address

Horizon Twenty, S.A.
50 metros Oeste de la Contraloría, Edificio La Colmena, Piso #4, Sabana Sur, San José,
Costa Rica.

Horizon Twenty Billing and Customer Support LTD.
Limetree House
Meadow Grove
Mallow Co., Cork
Ireland.
Phone Numbers
Customer Service (US Toll Free) 1-800-416-2838
International Direct Call + 506-210-7892
Wagering 1-800-416-0191
FAX 1-888-726-8987
E-mail

cs@betehorse.com
info@betehorse.com
Live Assistance Please click here for live help
Available Hours
Opens 10am EST and Closes with last result of the day excluding CAL-EXPO